Refund Policy
Refund Policy
Last updated 2026-09-12. The short version: the estimate is free; continuing takes a 2-credit analysis deposit, credited against the patch and returned when no speedup is found or the failure is ours; a missed target sells no patch and returns the deposit; unused top-up balance is cash-refundable within 14 days (except the WeChat Pay rail. See below).
1. Product-level guarantees (before any refund)
These are automatic, no request needed. The estimate is free: every job begins with a static scan that takes seconds, in which none of your code runs and nothing is charged; you may stop there, and an estimate left unanswered closes itself after 7 days, also free. The 2-credit analysis deposit is taken only when you continue, and is credited in full against the patch price when you take the patch. It returns to your balance when no deliverable speedup is found, and on a failure on our side (infrastructure failure, a timeout, a redeploy interrupting the run, or the environment failing to build), an entry point that only dispatches to code we could not locate (we tell you which entry or config to submit), a program that needs more GPU memory than our biggest GPU and does not fit even at a reduced batch size (one that does fit is measured and billed as normal, and the report names the setting), and cancelling within 5 minutes a job that skipped the estimate. The run itself bills on actual usage: a quote is issued before code changes and the charge never exceeds it; when a run misses its target, no patch is sold and the deposit comes back; if the environment cannot even build, the deposit comes back too. Most "I didn't get value" cases resolve here without a cash refund.
2. Card payments (via Dodo Payments)
Top-ups and the trial pack: within 14 days of purchase, the unspent portion of your credits is refundable to the original payment method; spent credits are not (their compute and model costs were actually incurred). Subscriptions: cancel any time, effective at the end of the current period; the current period is non-refundable except where mandatory law requires otherwise. Refunds are processed by Dodo Payments as merchant of record, typically arriving in 5–10 business days. Refunded credits are removed from your balance.
3. WeChat Pay
WeChat Pay is processed by Dodo Payments as merchant of record. The WeChat Pay method does not support refunds to the original payment method; this is disclosed on the pricing page and at checkout before you pay, please confirm the amount and plan first. Every product-level guarantee in section 1 (the deposit's return conditions, etc.) applies fully to WeChat Pay orders. Where mandatory applicable law requires a refund, we will honor it by account credits or another lawful means; rights you cannot waive under law are unaffected.
4. Immediate delivery and statutory withdrawal
Credits are digital content delivered immediately: they land in your balance and are usable the moment payment completes. By paying you consent to immediate performance and acknowledge that any statutory withdrawal right (such as the EU/UK 14-day right, where applicable) lapses once performance begins, our voluntary 14-day unused-balance refund in section 2 is unaffected, and mandatory law prevails where it says otherwise.
5. How to request a refund
Mail hi@autooptm.com with your account email, the payment reference (the checkout_id or payment_id from the confirmation page/email), and the reason. We respond within 5 business days; approved refunds follow the rail rules in sections 2/3. If you dispute a charge, please contact us first, filing a chargeback directly freezes the account until the dispute resolves.
6. Related documents
This policy is part of the Terms of Service; billing rules live on the pricing page. Mandatory consumer protection law prevails over anything here.